As a Customer Service Agent, you will provide exceptional customer service to our customers and ensure that their enquiries are handled in a timely and professional manner. You will be the ambassador of Oseyo and will be knowledgeable about the products and services the brand offers.
This is not a remote role.
Day to day duties include:
Handle customer enquiries through multiple channels i.e. email, chat, social media, and occasional phone calls.
Liaise with multiple departments, including logistics, sales, and operations, to deliver exceptional service and timely resolutions to customers.
Communicate with our retail locations to find information relevant to the case and be proactive in creating a solution as well as report the outcomes to relevant parties.
Stay updated about company products, services, and promotions to provide accurate and helpful information to customers.
Analyse transaction data and identify the relevant receipts relevant to the case.
Maintain a high level of knowledge about our products and services and be able to inform customers of the benefits
Investigate and resolve customer concerns or complaints, providing clear communication throughout the process.
Maintain accurate records of customer interactions and enquiries in company systems.
Continue improving customer service processes.
Ad hoc administrative duties.
8 hours per day (excluding 1 hour break); 5 days per week.
Benefits
Store Discount
Annual Performance Bonus (Eligible after 3 months' probation)
Statutory Sick Pay
28 Days Paid Holiday (Including Bank Holidays)
Company Pension
-- Let us know why you want to work with us and your experience with our shops and our brand in a cover letter --Candidates will only be considered if they have the right to work in the UK.Oseyo does not sponsor or take over sponsorship of an employment Visa at this time.Due to the high volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 14 days, please assume your application has been unsuccessful.
